FAQ

F.A.Q

AFRICAMLIVE SITE

  • What is Africamlive?
  • Africamlive is an adult live video chat site, where Members and visitors meet amateur Models and PornStars from around the world. The Models broadcast video feed live from their home or studio, and interact with visitors in public or private rooms through video, voice, chat and messages. Africamive offers a wide variety of Models. To find one who fits a certain taste or preference, Members may use a search bar on the top of any page. Models are available based on appearance, age, spoken language, specialties, video quality and on many other specifications by typing in simple key words. Once a Member finds a favorite, the Model can be added to a personal Favorite list and saved for next time.
  • Are all cameras live?
  • Yes! On Africamlive, all online Models perform live in their chat room.
  • How does video chat work?
  • The Models have a webcam or camcorder set up in their room or studio giving live video feed through the Internet. Many Models have audio option as well, so they can be seen and heard the same time.
    You must have Adobe Flash plug-in installed on your browser to view the camera feeds. For any technical assistance, you may contact our Online Support staff available 24/7.
  • How do I chat with a Model?
  • Once you enter a chat room, you may begin a conversation with the Model in the chat field. In the free area usually other visitors and Members also chat with the Model, who responds in a color different than the guests. To get recognized with a unique name and receive real attention from the Models, sign up to become a Member.
    If you like the Model and she/he accepts to fulfill your requests during the conversation, you may move into a private room by clicking on “Start Private Chat.” During a private session you may also activate your own webcam to interact with the Model in a Cam2Cam feature. Two-way audio feature is also available for selected Models. For technical requirements of the Cam2cam feature please check “Enabling Cam2Cam” under the Technical Help section of this FAQ.
  • How do I leave a chatroom?
  • You can leave a chat room by simply clicking on the Close button on the top-right corner. In Private Chat Africamlive uses per second billing, which ensures that Premium Members only pay for the actual time spent one-on-one with the Model.
  • I have a smart phone, is there an app to use Africamlive on the go?
  • Yes, you can enjoy the same Africamlive experience anytime, anywhere by accessing our web app on your iPhone, Android, Windows Phone or BlackBerry device. Type in m.africamlive.com in your mobile browser, and see the flawless live video and simple chat abilities adapted specifically for your smartphone.

CREDIT PURCHASE

  • How can I purchase additional credits?
  • Adding Credits to an existing Africamlive Account is fast and easy. Verify that you’re logged in. Click on “Get Credits” on the top of the page, or open your personal menu by clicking on your username on the right, then click on “Credits.”

    Choose a payment method
    Choose the desired credit package
    Complete the Credits purchase process by entering the necessary details
    While in a chat room there are also several chances to purchase Credits before, during, or after a Private Show.
    If you’d like to buy Credits now, please click here: Get Credits
  • What do I do if a credit purchase is unsuccessful?
  • If you experience an unsuccessful credit purchase please check your registered e-mail address. Don´t forget to check Spam/Junk/Bulk folders as well!

    If you received an email from "CCBILL" regarding the transaction, please reply to the email as soon as possible. CCBILL IT Services representative will shortly contact you.
    If you don’t receive an email from CCBILL IT Services regarding the transaction, you may contact our customer service in the following ways:

    A. Send a message from the email address that you registered for your Africamlive account to help@ccbill.com.
    B. Call the 24-hour helpline: +1-888-596-9279
    C. Open a live chat from CCbill.com consumers section and talk to us directly, Please note that live Chat support is available only in English.
  • How can I get FREE Credits?
  • When new persons register on Africamlive.com, they may purchase packages with bonus credits and/or using a coupon code. Bonus credit packages are only available for new purchases of first-time users; We do send promotional emails with coupon code to our existing users from time to time when there is coupon available so that they may get bonus credit when using the coupon code sent to them in the promotional email or get a discount in their purchase will be transacted at the time when using the coupon code. After a certain amount of credit purchases members will become entitled again to purchase packages with bonus credits. Members can also check the number of required purchases to receive their bonus packages. Bonus credit packages are not available with CCBILL phone purchases. Bonus credits are part of the full credit package, and therefore refunds are NOT possible after spending them on our website.

MEMBER ACCOUNT

  • I forgot my password. What can I do?
  • If you can’t recall your password, please go to the Forgot Password page.
    After providing your username and registered email address check your email to complete your password reset.
    If your login details do not reach you, please contact Africamlive.com Customer Service by sending an email or by visiting the Online Support Chat.
  • What’s the difference between a Basic and Premium membership?
  • Basic Members can enjoy unlimited chat with Models in the Free Chat area and get recognized with their unique name by the Models. A Basic Member may also create a personal list of Favorites among their preferred Models.

    The obvious benefit of being a Premium Members is the chance to privately interact with the Models. To enjoy all the special acts listed in the Models’ Personal Info (under willingness), Members have to be in Private Chat. Premium Members can also exchange offline messages with Models and send them Surprises in their chat rooms.

    To become a Premium Member simply choose that option during signup. Alternatively, you may also upgrade to Premium membership from your Basic Member account by purchasing Credits.
  • I’m a Premium Member but my account seems limited, why is that?
  • If you aren’t purchasing Credits for more than 30 days, your account will be limited until your next purchase, and you may not be able to view certain Model photos.

    You can lift these restrictions anytime by purchasing additional Credits.
  • How can I check my Credit balance?
  • Open your personal menu by clicking on your user name on the right, then click on “Credits”, or click on “Get Credits” on the top of the page. Your available credit is displayed on the top.
  • How can I cancel my Membership?
  • If you wish to cancel your subscription and close your account, Please send us an email with this link or contact us through our online support . Please note that by closing your account we will erase your personal information stored in our system except as required by applicable law, our legitimate business interests, or any other permitted purpose as explained in our Privacy Policy.

AFRICAMLIVE MODELS

  • When is a Model online?
  • On the Live Cams page the available Models are clearly visible in their thumbnail. Models just entering into Private Chat or going offline have a notice appearing on the bottom of their thumbnails.
  • How can I add a Model to my Favorites list?
  • You can access all your saved Favorites on the left side of the Live Cams page after clicking on the heart icon. When the list of Favorites appears, you may access the Models by clicking on their thumbnails or remove them from your list by clicking on their heart icons.
  • How can I find a specific Model?
  • The easiest way to find your preferred Model is by entering simple words in the search bar on the top of the page, describing your preference (i.e.: age, ethnicity, hair and eye colors, body type, willingness, etc.). Specific Models may also be located by entering their performer name into the same search bar.

    If you were unsatisfied with a Model´s Private Show, please contact Africamlive Customer Support by sending an email or by visiting our Online Support Chat. Refunds are granted for specific instances, determined on a case-by-case basis, so we urge you to refer to Africamlive Refund Policy before contacting customer support.

    For more information please refer to Africamlive Refund Policy.
  • How can I send messages to Models?
  • All registered Members have the privilege to send private messages to Models online and offline. You may access your Messages from any Africamlive page. First open your personal menu by clicking on your Member name on the top right, and then choose “Messages.”

TECHNICAL HELP

  • Enabling Cam2Cam
  • The Cam2Cam option is available only if the website runs on HTTPS/ if you can see the camera button on the left hand side of the Model’s video window, and if you are using either the Firefox or Google Chrome browser.

    Click on "Camera" button under the Model's video window during a Private Show

    Allow access to your camera in the browser pop-up window

    Please make sure that no other application (e.g. Yahoo, Skype, etc.) is accessing your camera while doing Cam2Cam.
  • Troubleshooting Browsers
  • If you experience any problem browsing our site (such as strange error messages, cannot enter a Model chat room, can’t see video streams, etc.) we recommend the clearing of cookies and cache from your browser.

    * Note: Other stored data such as browsing history, stored usernames and/or passwords may be erased as well.

    Please also make sure that your Private Browsing (for Mozilla Firefox), Incognito (for Chrome), InPrivate (for IE) is disabled.

    For safety, security and speed of browsing, we recommend the use of Mozilla Firefox version 3 or higher. To download the free browser, follow the link: http://www.firefox.com

    Make sure you always have the latest Flash player browser plug-in for smooth camera streams and perfect user experience.

    Note: This application only works in Microsoft Windows OS.

    If you wish to delete the cookies and cache manually, please read the instructions below.

    Firefox

    Go to Tools – Clear Private Data menu. Check in Cookies and Cache and leave the rest of the checkboxes unmarked. After this click on Clear Private Data Now button.

    Google Chrome

    Go to Tools (wrench icon) – select Options. Click the Under The Hood tab and find Privacy section. In the Cookie Settings section, click Show cookies and select the Remove All button.

    Opera

    Go to Tools – Delete Private Data menu. Click on Detailed Options and check in Delete All Cookies and Delete Entire Cache. Leave the rest of the options unchecked.

    Internet Explorer 7 and later

    Find Tools – Internet Options – General tab – Browsing History – Delete button. Check in Temporary Internet Files and Cookies. Leave the rest of the checkboxes unmarked.

    Safari

    Click on Edit – Empty Cache menu. Choose Empty button afterwards.
  • I need special technical help
  • For any technical related assistance please visit our Member Support. Our support team is normally equipped to address most Africamlive connection related issues and they will direct you step by step on how to get the problem solved so you can have a wonderful experience using our services

BILLING HELP

  • Can I buy credits if I do not have a credit/debit card?
  • Yes, there are several options to buy Credits without a credit / debit cards. The following are the billing options where credit/debit cards are not always required:
    • ACH – Online Checks
    • European Direct Debit
    • Online Banking
    • Click2Pay
    • Ukash
    • Pay by Phone
    • European Bank Wire Transfer (Advanced Direct Pay)
  • I tried to buy Credits with a bank card but my transaction was declined, why?
  • There could be several reasons why your card might get declined. Please check the available funds on your account as well as the card’s expiration date. Some issuing banks may also block online transactions, if they reoccur in an unusual frequency. Please contact your bank to clarify their payment policy. If the problem still exists, send an email to consumersupport@ccbill.com describing what type of card you attempt to use. If we can’t provide you with a solution we may offer other billing options.
  • Does Africamlive.com have recurring charges?
  • No, at this point there aren’t any on this version of Africamlive. We plan to add new, exciting features and enhanced membership plans which could involve additional, optional charges.


    Please note for Members with existing recurring charges the subscription and all its benefits remain active and unchanged when visiting the previous version of Africamlive.
  • What will appear on my credit card statement?
  • We’re highly sensitive about your privacy concerns. All your transactions with Africamlive will appear discretely under the name Afribill
  • Why haven’t I received an email sales confirmation/receipt?
  • An email confirmation/receipt is automatically sent with each order processed by Africamlive.com. You should enter a valid email address when signing up on the website to receive emails from us.


    Please note that many email accounts are also protected by spam filters which may automatically place some of our emails into spam folders. If you happen to find your wanted email there, just mark it as a regular mail, not junk/trash to receive all future messages in your regular mailbox.


    Please note that we will never send you any spam emails.
  • The dates of the charges on my bank statement do not match my purchases. Why?
  • Some of the banks do not deduct the amount at the time of the transaction but later when your account is totally cleared. This might cause a delay between the actual date of the charge and the date it appears on your bank statement.
  • What protective measures does Africamlive take to keep my data safe?
  • Africamlive takes extraordinary measures to protect your private data. Our billing platform absolutely meets the international requirements of (1) PCI DSS, and our company is regularly validated by (2) McAfee and VeriSign as well. We ensure that your data is always secure, so you don’t have to be concerned while in Africamlive.

    The PCI DSS is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. This comprehensive standard helps organizations proactively protect customer account data

    By displaying the McAfee Secure Trustmark, consumers can be sure that the website has been rigorously scanned and tested for vulnerabilities that may pose a threat to sensitive customer information. VeriSign specializes in data encryption and e-commerce and is the most widely utilized firm in the industry to certify that websites are secure and encrypted.
  • I have a question not answered in the Billing FAQ! What should I do?
  • If you haven't found answers to your question or you were looking for information regarding a specific charge on your credit card, please contact us here